Terms of service

Last Updated: September 6, 2026

Welcome to TheAura Basket. These Terms of Service govern your access to and use of our website, theaurabasket.in, and the purchase of products through our online store.

By accessing our website or placing an order with us, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. About TheAura Basket

TheAura Basket is an online store offering beauty, skincare, haircare, makeup, fragrance, bath & body, and wellness products.

For questions regarding these Terms of Service, please contact us using the details provided at the end of this page.

2. Eligibility

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.

  • The information you provide to us is accurate and complete.

  • You will use our website and services only for lawful purposes.

  • You will not misuse, interfere with, or attempt to compromise the security of our website.

If you are using the website on behalf of another person or organization, you confirm that you have the authority to accept these Terms on their behalf.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, availability, and other information displayed on our website are accurate.

However:

  • Product packaging and appearance may change from time to time due to manufacturer updates.

  • Actual product colours may vary depending on your device or screen.

  • Product images may be for illustrative purposes where indicated.

  • Availability may change without notice.

  • We reserve the right to correct errors or inaccuracies in product information.

If a product is unavailable after you have placed an order, we may contact you regarding cancellation, replacement, or refund as applicable.

4. Product Usage

Products sold through TheAura Basket should be used according to the manufacturer's instructions, warnings, and recommendations provided with the product.

Customers are responsible for reviewing product ingredients, directions, warnings, and suitability before use.

TheAura Basket does not provide medical advice through product listings or website content. Product information should not be considered a substitute for advice from a qualified healthcare professional.

If you have allergies, sensitivities, or specific health concerns, you should review the product information carefully and seek appropriate professional advice before use.

5. Accounts

Certain features of our website may allow you to create a customer account.

You are responsible for:

  • Providing accurate information

  • Keeping your account information up to date

  • Maintaining the confidentiality of your login credentials

  • All activity carried out through your account

You should notify us promptly if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate an account where we reasonably believe it has been used fraudulently, unlawfully, or in violation of these Terms.

6. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation. An order confirmation does not necessarily guarantee that the order will be fulfilled.

We reserve the right to:

  • Accept or decline an order

  • Cancel an order where necessary

  • Limit quantities

  • Correct pricing or product information errors

  • Refuse transactions that appear fraudulent or unauthorized

  • Cancel orders where products are unavailable

If we cancel an order for which payment has already been received, an eligible refund will be processed according to our Return & Refund Policy.

7. Pricing and Payment

Product prices displayed on our website are subject to change without prior notice.

The applicable price will generally be the price displayed at the time the order is placed, subject to obvious pricing or technical errors.

Payment must be completed through the payment methods made available during checkout.

We may use third-party payment service providers to securely process payments. We do not generally store complete payment-card details on our own systems when payment processing is handled by an external payment provider.

8. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines communicated on our website or during checkout.

Delivery times may vary depending on:

  • Delivery location

  • Product availability

  • Courier operations

  • Weather and other external conditions

  • Public holidays

  • Unforeseen logistical circumstances

Once an order has been handed over to the delivery partner, delays caused by the courier or circumstances outside our reasonable control may affect the estimated delivery date.

Please ensure that the shipping information provided during checkout is accurate.

9. Returns, Refunds and Cancellations

Returns, replacements, refunds, and cancellations are governed by our Return & Refund Policy.

Because many products sold by TheAura Basket are personal-care and beauty products, certain opened or used products may not be eligible for return for hygiene and safety reasons.

Please review the Return & Refund Policy before placing an order.

10. Promotions and Discounts

From time to time, we may offer discounts, promotional codes, special offers, bundles, or other promotional campaigns.

Promotional offers may be subject to additional terms, including:

  • Validity periods

  • Minimum purchase requirements

  • Product exclusions

  • Usage limits

  • One-time-use restrictions

We reserve the right to modify or withdraw a promotion where permitted by applicable law.

Promotional codes cannot be exchanged for cash unless expressly stated otherwise.

11. Intellectual Property

All content available on our website, including but not limited to:

  • Logos

  • Brand names

  • Text

  • Product descriptions

  • Graphics

  • Images

  • Website design

  • Icons

  • Videos

  • Other website materials

is owned by, licensed to, or otherwise used by TheAura Basket and its respective rights holders, unless otherwise stated.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.

12. Prohibited Activities

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to gain unauthorized access to our systems

  • Introduce malicious code, viruses, or harmful software

  • Interfere with website functionality

  • Use automated systems to scrape or collect website data without authorization

  • Submit false or misleading information

  • Attempt fraudulent transactions

  • Impersonate another person or entity

  • Abuse promotional offers

  • Use another customer's account without authorization

  • Engage in any activity that could harm TheAura Basket, its customers, or its service providers

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

13. Third-Party Services

Our website may use third-party services to support functions such as payment processing, shipping, analytics, website hosting, customer support, and other operational services.

Your use of certain third-party services may also be subject to the terms and policies of those providers.

TheAura Basket is not responsible for the independent terms, policies, or practices of third-party services that we do not control.

14. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available without interruption

  • Free from errors

  • Free from technical issues

  • Free from viruses or other harmful components

  • Compatible with every device or browser

We may temporarily suspend or restrict access for maintenance, upgrades, security reasons, or other operational requirements.

15. Limitation of Liability

To the extent permitted by applicable law, TheAura Basket will not be responsible for losses arising from circumstances beyond our reasonable control, including certain delivery delays, technical failures, third-party service interruptions, or unauthorized access resulting from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold TheAura Basket and its relevant personnel and service providers harmless from claims, losses, liabilities, damages, or expenses arising from:

  • Your violation of these Terms

  • Your misuse of the website

  • Your violation of applicable law

  • Your unauthorized use of another person's information or account

  • Your infringement of the rights of another person or entity

17. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, services, business practices, or applicable laws.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

19. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.

20. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

TheAura Basket

Email: info@aurabasket.in
Phone: +91 999999999
Website: theaurabasket.in

We will make reasonable efforts to address your questions and concerns.

TheAura Basket
Clean Beauty. Honest Care.