Shipping policy

Last Updated: September 6, 2026

At TheAura Basket, we aim to process and deliver your orders safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from theaurabasket.in.

1. Order Processing

Orders are generally processed within 1–2 business days after successful payment and order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive shipping or tracking information where available.

2. Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, holidays, and other circumstances beyond our reasonable control.

Remote or difficult-to-service locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any free-shipping offer will be subject to the terms and conditions displayed on our website at the time of purchase.

4. Order Tracking

Once your order has been dispatched, tracking details may be provided through your registered email address, mobile number, or other available communication method.

You can use the tracking information provided to check the current status of your shipment.

Please note that tracking information may take some time to become active after the shipment is handed over to the courier.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
House/Flat number
Street/locality
City
State
PIN code
Valid contact number

TheAura Basket is not responsible for delivery issues caused by incorrect, incomplete, or outdated address information provided by the customer.

If an order is returned to us because of an incorrect address, failed delivery attempts, or refusal to accept the shipment, additional shipping charges may apply for re-delivery.

6. Delayed or Lost Shipments

Although we work with shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur due to:

Courier delays
Weather conditions
Public holidays
High order volumes
Natural events
Transportation disruptions
Incorrect address information
Other circumstances beyond our reasonable control

If your order appears to be significantly delayed, please contact our customer support team with your order number so that we can assist you.

7. Damaged Packages

If your package appears visibly damaged, opened, or tampered with at the time of delivery, we recommend taking photographs and recording an unboxing video before opening or using the products.

If the product inside is damaged, please contact us within 48 hours of delivery.

Please refer to our Return & Refund Policy for information about damaged, defective, incorrect, or missing products.

8. Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs of the package and products received. We may also request an unboxing video to help us investigate the issue.

9. Undeliverable Orders

An order may become undeliverable because of:

Incorrect or incomplete address
Incorrect PIN code
Recipient unavailable after repeated delivery attempts
Refusal to accept the package
Restricted delivery location
Other courier-related circumstances

If a shipment is returned to us, we will contact you regarding the available options.

Any additional delivery charges for re-shipping may be applicable where the failed delivery resulted from information or circumstances attributable to the customer.

10. Cash on Delivery

If Cash on Delivery (COD) is available for your location and order, the applicable COD option and charges, if any, will be displayed during checkout.

COD availability may vary based on delivery location, order value, product eligibility, or other operational conditions.

11. International Shipping

Currently, TheAura Basket primarily serves customers within India.

If international shipping becomes available, applicable shipping charges, delivery timelines, customs duties, taxes, and other requirements will be communicated before or during checkout.