Privacy policy

Last Updated: September 6, 2026

At TheAura Basket, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit theaurabasket.in, create an account, browse our products, place an order, or otherwise communicate with us.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. About TheAura Basket

TheAura Basket operates an online store offering beauty, skincare, haircare, body care, fragrance, makeup, and wellness products.

Our website is powered by Shopify, which provides the technology and infrastructure used to operate our online store.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal and Contact Information

When you place an order, create an account, contact us, or otherwise interact with our website, we may collect:

  • Full name

  • Email address

  • Mobile/telephone number

  • Billing address

  • Shipping address

  • Other information you voluntarily provide to us

Account Information

If you create an account, we may collect information associated with your account, including your login details, preferences, wishlist information, and account settings.

Order and Transaction Information

When you purchase products from us, we may collect information relating to your transaction, including:

  • Products purchased

  • Order details

  • Order history

  • Returns, cancellations, and exchanges

  • Payment status

  • Delivery and shipping information

Payment information may be processed through third-party payment providers. We generally do not need to retain your complete payment-card information when payment processing is handled by an authorized payment service provider.

Device and Usage Information

When you visit our website, certain information may be collected automatically, such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Website interactions

  • Approximate usage information

  • Cookies and similar technologies

This information helps us operate, secure, and improve our website.

Communications

If you contact us by email, phone, contact form, or another communication method, we may retain the information you provide so that we can respond to your request and provide customer support.

3. How We Collect Information

We may collect information:

  • Directly from you when you create an account or place an order

  • When you browse or interact with our website

  • Automatically through cookies and similar technologies

  • When you contact our customer support team

  • Through service providers that help us operate our website and services

  • From other parties where permitted by applicable law

4. How We Use Your Information

We may use your information for legitimate business and service-related purposes, including:

To Process and Fulfil Orders

We use your information to:

  • Process your purchases

  • Confirm and manage orders

  • Arrange delivery

  • Process returns, exchanges, and cancellations

  • Provide order-related notifications

  • Provide customer support

To Manage Your Account

If you create an account, we use your information to maintain your account, authenticate access, and provide account-related services.

To Improve Our Website

We may use information about how customers interact with our website to improve our products, website functionality, services, and overall shopping experience.

To Communicate With You

We may use your contact information to respond to enquiries, provide customer support, send order updates, and communicate important information regarding our services.

Marketing and Promotional Communications

Where permitted by applicable law and, where required, with your consent, we may send promotional communications about products, offers, discounts, new arrivals, or other updates.

You may opt out of promotional communications by using the unsubscribe option provided in marketing emails or by contacting us.

Even after opting out of promotional communications, you may continue to receive essential service communications, such as order confirmations, delivery updates, account notices, or other transactional messages.

Security and Fraud Prevention

We may use information to:

  • Protect our website and customers

  • Detect and prevent fraudulent or unauthorized activity

  • Maintain account and transaction security

  • Investigate suspected misuse of our services

  • Comply with applicable legal requirements

Legal and Regulatory Requirements

We may process or disclose information where reasonably necessary to comply with applicable laws, regulations, legal processes, government requests, or to establish, exercise, or defend legal rights.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help provide essential website functionality, remember preferences, understand website usage, and improve your shopping experience.

Cookies may be used for purposes such as:

  • Keeping items in your shopping cart

  • Maintaining account sessions

  • Remembering preferences

  • Understanding website traffic and usage

  • Improving website performance

  • Supporting relevant marketing activities where applicable

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

6. How We Share Your Information

We do not sell your personal information simply for the purpose of selling personal information.

We may share information with trusted service providers and other parties when necessary to operate our business and provide services to you.

These may include:

  • Shopify, which provides the platform used to operate our online store

  • Payment processing providers

  • Shipping and delivery partners

  • Technology and hosting providers

  • Customer-support providers

  • Website analytics or marketing service providers, where applicable

  • Professional advisers, where reasonably necessary

  • Government authorities or law-enforcement agencies where required by law

These parties may process information only as necessary to provide their services, comply with legal requirements, or fulfil other legitimate purposes.

7. Shopify

Our online store is hosted and powered by Shopify. Shopify may process information relating to your use of our website and transactions in order to provide and improve its services.

Information submitted through our store may therefore be processed by Shopify and its service providers, including providers that may operate in countries outside India.

You can review Shopify's privacy practices through its official privacy resources.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

If you follow a link to a third-party website, that website will have its own privacy policy and terms. We are not responsible for the privacy practices, security, or content of third-party websites that we do not control.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

9. Data Security

We take reasonable steps to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and should not share your password or other account-security information with others.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our services

  • Complete transactions

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud and misuse

  • Comply with legal, tax, accounting, and regulatory requirements

  • Enforce our agreements and policies

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

11. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights relating to your personal information, including the ability to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where legally applicable

  • Withdraw consent where processing is based on consent

  • Request information about how your personal information is processed

  • Opt out of promotional communications

  • Raise a complaint regarding the handling of your personal information

Certain rights may be subject to legal limitations, exceptions, verification requirements, or other applicable conditions.

To exercise a privacy-related right, please contact us using the details provided below.

12. Children's Privacy

Our website and services are not intended to be directed toward children.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

13. International Data Transfers

Some of our service providers, including technology and e-commerce service providers, may process or store information outside India.

Where personal information is transferred internationally, we take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data-protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, technology, legal requirements, or regulatory requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern regarding how your personal information is handled, please contact us.

TheAura Basket

Email: theaurabasket13@gmail.com
Phone: +91 925 460 0006
Address: Shop No. 15, Near Love Kush Gate, Shahabad Markanda, Setia Trading Company, 136135, Shahabad Markanda, Haryana, India.

We will review and respond to privacy-related requests within the timeframe required by applicable law.

16. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable laws and regulations governing privacy and personal data protection in India, as applicable to our business and your use of our services.

Where applicable, we will update our practices and this Privacy Policy to reflect changes in privacy and data-protection requirements.

TheAura Basket
Clean Beauty. Honest Care.