Refund policy

Last Updated: September 6, 2026

At TheAura Basket, we want you to have a smooth and satisfying shopping experience. We carefully check and pack our products before dispatch. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

Please read the following Return & Refund Policy carefully before placing your order.

1. Return Eligibility

Due to the hygienic and personal-care nature of many of our products, returns are accepted only in eligible situations.

A return or replacement may be requested when:

  • You received a damaged product.

  • You received a defective product.

  • You received a wrong product.

  • Your order is incomplete or missing an item.

  • The product has been damaged during transit.

For eligible returns, the product should generally be unused, unopened, and in its original packaging, including the original seal, labels, accessories, and invoice where applicable.

2. Return Request Period

You must contact us within 48 hours of receiving your order if you receive a damaged, defective, incorrect, or incomplete product.

Requests made after this period may not be accepted.

For damaged or incorrect products, we may request clear photographs and/or an unboxing video showing the condition of the package and product when received.

3. Products That Cannot Be Returned

For hygiene, safety, and quality reasons, we generally do not accept returns for:

  • Products that have been opened or used

  • Products with broken or removed seals

  • Used skincare, haircare, makeup, fragrance, bath & body, or personal-care products

  • Products damaged due to improper use or handling

  • Products without their original packaging where the packaging is required for verification

  • Products purchased during a final-sale or non-returnable promotion, unless the product is damaged, defective, or incorrectly supplied

Minor differences in product colour, packaging, printing, or appearance may occur due to manufacturer changes, lighting, photography, or differences between screens and devices and may not qualify for a return.

4. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Your name and contact details

  • A description of the issue

  • Clear photographs of the product and packaging

  • An unboxing video, if available or requested

After reviewing the information, we will determine the appropriate resolution, which may include a replacement, refund, or other suitable solution.

5. Wrong Product or Missing Product

If you receive a product that is different from what you ordered, or an item is missing from your order, please contact us within 48 hours of delivery.

After verification, we may arrange a replacement or refund for the affected item, as applicable.

Please do not use the incorrect product before contacting us.

6. Change of Mind / Personal Preference

Returns are generally not accepted simply because you have changed your mind, ordered the wrong product, no longer require the product, or do not like the fragrance, texture, shade, or personal experience of a product after opening or using it.

For beauty and personal-care products, we follow these restrictions primarily for hygiene and product-safety reasons.

7. Return Shipping

If the return is approved because:

  • The product was damaged in transit;

  • The wrong product was sent;

  • The product was defective; or

  • An item was missing from the order,

TheAura Basket will arrange an appropriate resolution and, where applicable, bear the return shipping cost.

For any return arising from reasons attributable to the customer, return shipping charges may be the customer's responsibility, subject to our approval of the return.

8. Refunds

Once an eligible returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the original payment method, wherever possible.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.

TheAura Basket is not responsible for delays caused by banks or payment service providers after the refund has been initiated.

9. Refund for Cancelled Orders

If an order is cancelled before dispatch and the cancellation is accepted, any eligible refund will be processed according to the applicable payment method and order status.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure, if the order is eligible for return.

10. Return Inspection

All returned products are subject to inspection.

A return may be rejected if the product:

  • Has been used or opened without authorization

  • Has been damaged after delivery

  • Shows signs of misuse

  • Is missing its original packaging or components required for verification

  • Does not match the product originally supplied

  • Does not meet the eligibility requirements of this policy

If a return is rejected, we will inform you of the reason where reasonably possible.

11. Exchange / Replacement

Where an eligible product is damaged, defective, incorrect, or missing, we may offer a replacement instead of a refund, subject to product availability.

If the exact product is unavailable, we may provide an alternative resolution, including a refund where applicable.

12. Promotional and Discounted Orders

Products purchased under special promotions, clearance offers, or other discounted campaigns may have additional return restrictions.

Any specific return conditions displayed on the product page, offer page, or during checkout will apply to that promotion.

However, nothing in this policy is intended to exclude any consumer rights that cannot legally be excluded.

13. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us with:

Order Number:
Customer Name:
Registered Email / Mobile Number:
Product Name:
Reason for Return:
Photos / Unboxing Video: Where applicable

Please contact us using the details below:

TheAura Basket
Email: info@aurabasket.in
Phone: +91 999999999

Our team will review your request and provide further instructions where the return is approved.

14. Important Notice

Please inspect your package as soon as you receive it.

If the package appears damaged or tampered with, we recommend recording an unboxing video and contacting us immediately.

An unboxing video may help us investigate damage, missing items, or incorrect-product claims more efficiently.

15. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our products, services, operational practices, or applicable laws.

Any updated version will be published on this page with a revised "Last Updated" date.

16. Contact Us

If you have any questions regarding returns, replacements, cancellations, or refunds, please contact:

TheAura Basket
Email: info@aurabasket.in
Phone: +91 999999999
Website: theaurabasket.in

We are committed to resolving genuine product-related issues fairly and providing our customers with a reliable shopping experience.

TheAura Basket
Clean Beauty. Honest Care.